Frequently Asked Questions

Everything you need to know about your SUNNEI experience.

Where does SUNNEI ship from and what are the delivery times?

All orders are processed and shipped from our warehouse in Milan, Italy. Standard shipping usually takes 3-5 business days within Europe and 5-7 business days for international destinations.

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all SUNNEI tags and packaging intact.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor the progress of your delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna for flexible payment installments.

How do I determine the right size for me?

Each product page includes a detailed size guide and specific measurements. Since SUNNEI often explores oversized and experimental silhouettes, we recommend checking the 'Fit' description for each garment.

Are customs duties included in the price?

For orders shipped within the European Union, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout or may be charged by the local customs office depending on the destination country.